Order Express App FAQs
+ Where do I get The ShopRite Order Express App?
+ Why don’t I see my ShopRite location listed in the Order Express App?
We are in the process of rolling the app out to all of our locations. The app will feature a list of the stores that currently use the app, and we will add locations to it as each comes online.
+ What items can I order via the app?
Currently, the app offers the same variety of slicing meats and cheeses you’ll find in-store and online.
+ How do I see a full list of the products I can order on the app?
Products are listed in the menu – click the menu button at the top of the screen (it looks like an open book and says menu) and you will see the 8 main product categories. Once you select one of the main categories, you can scroll to see the selections or use the “filter” (looks like a funnel in the upper right corner) to further sort and filter your choices.
+ What about the other items available in the deli?
This is the first phase of our new Deli & More App. Once this first process is completed, successfully, for all of our stores, we will work towards adding other products to the app.
+ Can I customize my deli order?
Yes. Options are available, including slicing preference (shaved, sliced thin, standard thickness, sliced thick) and quantity (pounds). You can also add notes on each item should you have a request.
+ Can I choose a pickup date and time?
Yes. At check out, the app will offer dates and times that you can pick up your order. If you select a time or date that is already taken by another customer, the app will prompt you to pick again.
+ Why can’t I get to my past orders? Why don’t I have any past orders?
To view past orders, you need to log in to the App using your ShopRite.com username and password. Any orders placed via the app (when you have logged in) will then be listed for you. Orders placed at the deli counter in the store or via Order. Pickup. Deliver will not be listed in the app at this time. If you did not log in to the app when you completed a past order (meaning you checked out as a guest), those orders will not be listed in past orders.
+ What if I don’t have a ShopRite.com username/password to log in with?
You can register/select a ShopRite.com username and password via this Deli App. Once you set up your account via the app, it will sync with ShopRite.com.
+ I have a ShopRite.com account but I forgot my password. What do I do?
You can reset your password via the app by selecting “forgot password.” You will be sent an email to reset your password. Please note that you will not use this new password when also logging on to your ShopRite.com account.
+ What if I don’t want to create an account to order my deli meats and cheeses via the app?
You can checkout as guest.
+ Can I see my past orders on ShopRite.com?
Past orders listed on the app are ONLY the products ordered via the app when you are logged in. If you do NOT log in to the app with the ShopRite.com username/password, the app will not save your past orders.
+ What are these instructions that pop up over the screens when I try to use it?
The first time you use the app, you will notice “coach marks” -- instructional screens and helpful hints that detail features of the app and how to use them. They will not show up after your first time through the app, unless you uninstall the app then re-download it from the cloud.
+ Does this app send push notifications? What are push notifications?
If you select “Allow,” the app will send push notifications when generated by ShopRite. They will include: - [List of push notification types]
+ How do I modify an order?
Should you have a change to our order, it’s important that you call the store as soon as possible, due to the perishable nature of deli products.
+ How do I cancel an order?
Due to the perishable nature of deli products, it’s essential that you call the store AS SOON AS POSSIBLE should you wish to cancel an order.
+ Can I pay for my order on the app?
Currently, you will pay for your order at the store during checkout. Planning and programming is underway that will allow you, in the future, to pay via the app.
+ Where do I pick up the order I placed via the app?
You will need to go to the deli section in your store. There will be a designated refrigerator with your order. Your order number and name will be on the outside of your order package. Be sure to review the contents of your order PRIOR to checking out.
+ Can I use the app in the store?
Yes. You can place deli orders at participating stores via the app while inside a store.
+ How do I get notified when my order is ready?
Each time you submit an order, the app will prompt you to choose one of the following ways to receive your order notifications:
- Email AND Text Notification
- No Notification
+ What if there is a problem with my order? (incorrect/missing item)
At ShopRite, we strive to give you the best service possible. Should there be an issue with any order placed via the app and you are still at the store, please visit the stores’ customer service desk. We recommend that you ALWAYS review your order’s contents before checking out or leaving the store. If you are at home and notice an issue, please call the store, and they can assist you.
+ Why is there a price discrepancy?
We strive to make sure the prices you see while shopping on the app are the same as those in the store. If there’s a discrepancy, the in-store price will be reflected on your final receipt. Sale prices are based on our weekly circular, which is in effect from Sunday to Saturday. To ensure that you receive the current week’s prices, you should schedule your pick up time no later than the Saturday of the current week. If there’s a discrepancy, the in-store price will be reflected on your final receipt.
+ How do I shop?
Here are some general steps to help you use the app:
- You must always select a “home store.”
- After selecting your home store, click place an order (if you want to shop from past orders, click past orders and login.)
- Confirm the name/location of the store where you wish to pick up your order. -
- Products are in the menu – click the menu button, and you will see the 8 main product categories. Or use the search box.
- Once you select one of the main categories, you can scroll to see the selections or use the “filter” (looks like a funnel in the upper right corner) to further sort and filter your choices.
- You can also choose the “scan” feature (looks like a barcode lines similar to the scan feature on from home) to scan product you have on hand.
- Now, order product, add slicing preference, quantity, and any notes (if needed). -
- Then, click Add to Cart.
- When finished, go to your cart and select your pickup date/time. You can also review your order. Remember: actual prices in store may vary and sale prices effective Sunday through Saturday in accordance with our circulars.
- Similar to Order. Pickup. Deliver, each day the store allots certain times for deli pickup. The app will prompt you to pick a new slot if that one is already taken.