+What is the “On The Way” program?
On The Way” program offers mobile app customers a means to alert their store when they are “On The Way” to pick up their online order. This will help reduce customer wait times.
+Where is this program available?
The program is currently available at most Order Pickup Deliver locations but more locations are expected to be added in the future.
+Where do I subscribe/enroll/sign up for this program?
It is available via the ShopRite app once your order has been complete and 30 minutes prior to your scheduled pickup time. You can either choose to share your estimated ETA or opt to share your location to accurately track your journey.
+ How do I use the On The Way feature to alert my store I’m on my way?
When you receive your order ready notification log into the ShopRite mobile app. On the landing page select “On My Way”. The “Order Ready” screen will appear, you can select an ETA or opt into sharing your location and tap “Start Trip.” At this time, the store will be notified of your name and estimated arrival time.
+What do I do when I arrive at the store?
Upon arrival, park in a designated store parking spot, open the mobile app and tap “I’m Here.” The store will be notified you have arrived. On the “Welcome” screen, enter your parking spot and tap “Check In”. The store will be notified that you have checked in and are waiting to receive your order.
+ I don’t like being tracked. What if I don’t want to notify the store I’m on my way?
The “On the Way” feature is completely optional. If you don’t wish to notify the store of your ETA, do not select the “On The Way” option on the home page of the mobile app. After parking in a designated spot, follow the “Text Here” instructions on the parking spot signs.
+What if I forgot to tell the store I’m on my way?
After parking in a designated spot at the store, you can text to alert the store of your arrival. Simply follow the “Text Here” instructions located on the parking spot signs.
+I did not place my order on the ShopRite mobile app. Can I still participate?
Yes! As long as you have the mobile app on your phone you can tell us you’re on the way.
+What if I don’t receive an order-ready notification?
You can still tell us you’re on the way! The ShopRite mobile app will display “On My Way” at your scheduled reservation time.
+ Do I need to have the latest version of the ShopRite mobile app to participate in ShopRite’s Order. Pickup. Delivery. service?
Yes. Having the latest version of the ShopRite mobile app is essential to the efficiency of the Order Pickup Delivery service. Checking your App Store, Google Play, Samsung Galaxy Store, etc. for updates will ensure the capability of the program.
+ Can I come to pick up my order from the store if it is fulfilled earlier than my selected pickup time?
Customers are expected to come at the original pickup time that was selected through the order process. If your order is ready prior to this time you may still have the ability to use “On My Way” feature if it is 30 minutes prior to your pickup time. If it is not available you can utilize “Text Here” feature.
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