Digital Coupon FAQ’s

Q1:      How can I participate in ShopRite’s Digital Coupon program?
A1:       You’ll need both a Price Plus® Club card and a account to participate in the program.  If you don’t have a Price Plus® Club card you can get one in any ShopRite store or sign up via  Once you complete the online form on a Price Plus® Club card number will be issued to you and you’ll be ready to set up your account.

Q2:      How do I set up an account on
A2:       To create a account, go to and select “create account” at the top of the page.  Be sure to have your Price Plus® Club card number and your email address on hand.  Complete the information on the form and click on “register” at the bottom of the page.  Once you have a account and a Price Plus® Club card, you are ready to participate in the digital coupon program.

Q3:      How can I view and load digital coupons to my Price Plus® Club card?
A3:       It’s easy to load coupons to your card!  Click here to visit our Digital Coupon Center.  You can also find it by clicking on the “Coupons” icon at the top of the home page or the “load digital coupons” link on the left side of the home page under “Plan In Store.”  You MUST sign in to load coupons to your card.  Please note that most digital coupon offers featured in our circulars are available on the site starting early Sunday morning on the date that the ad begins.  **Be sure to remember your password as you will need to sign in to your account any time you want to view and manage your digital coupons.  If you forget your password, you can have it reset by clicking the “forgot password” link.  You will receive an email with instructions to create a new password.**

Q4:      There is a digital coupon advertised in the ShopRite circular, but it is not on the website. Why can’t I see the coupon on the site?
A4:       All advertised digital coupons are available on early Sunday morning, the first day of our sale week. At times, special digital promotions are grouped together on the site under a separate page.  Look for special offers by clicking on the “coupons” tab at the top of the home page, or look for special icons or messages on the coupon page for featured offers.

Q5:      I clicked on the word, “More” to see the rest of the coupon details, but nothing is happening. What can I do?
A5:       If you are on a PC or laptop, hover your mouse over “More” to see the rest of the coupon details. If you are using a tablet or smart phone, we suggest using our ShopRite mobile app. When you view a coupon through our app, you can view the details by clicking on the > symbol to the right.

Q6:      Can I use my smart phone to view and use your website?
A6:       If you are using a smart phone, we strongly recommend that you download our ShopRite mobile app.  When using a smart phone, you are experiencing the mobile version of our website and some links may not be active.

Q7:      How do I know if a coupon has been loaded to my card?
A7:       First, you MUST sign in to your account.  If you do not sign in, you will not be able to see what is on your card or load new offers that may be available.  Digital coupons that have been loaded to your Price Plus® Club card will be circled in orange.  Please note that offers do not download automatically – you must click the “load to card” button under each offer.  You can also view the coupons loaded to your card under your Shopping List or go to the My ShopRite section of, click on the digital coupon section and you will see the offers loaded to your card circled in orange.

Q8:      Can I print a list of digital coupons that are loaded to my Price Plus® Club card?
A8:       The digital coupons loaded to you Price Plus® Club card will appear on your Shopping List. Print your list and take it with you to the store as a reminder of which coupons are loaded on your card.  If you forget your list and you have a smart phone, you can download the ShopRite mobile app and use it to see the offers loaded to your card.   Once you have the ShopRite mobile app, you can also view and load coupons to your card by using your mobile device!

Q9:      How long do I have to wait before I can use the digital coupons loaded to my Price Plus® Club card?
A9:       Once loaded to your card, digital coupons are available for immediate redemption at your local ShopRite.  Coupons stay on your card until you redeem them or until they expire.

Q10:    Can I load a coupon onto my Price Plus® Club card multiple times or redeem it on multiple purchases?
A10:     No, each coupon may only be loaded onto your Price Plus® Club card once and is valid for a single, one-time purchase only.  Even if a sale item is promoted as a limit 4 in our circular, all digital coupons are a limit one.

Q11:    Why do some coupons seem to “disappear” from the site after I log in?
A11:     All digital coupons are limit one offers.  Once you load a coupon to your Price Plus® Club card and redeem it in the store, it is no longer available for you to download from the site.  If you are not logged in at the time you visit the digital coupon page, you will see all of the available offers.  When you sign in, the system recognizes your Price Plus® Club card and then only displays those offers that you have not yet loaded or redeemed.  Remember, coupons that are already loaded to your card will be circled in orange.

Q12:    I recently saw a coupon on the website and now it’s no longer there. How can I find it?
A12:     Some digital coupons have a clip limit. The manufacturer supplies us with a limited amount of offers and once that amount has been clipped on our site, it is removed. And remember, if you have already downloaded and redeemed a coupon, it will no longer appear on the site once you are signed in.  All digital coupons are a limit one.

Q13:    Is there a limit to the number of digital coupons I can load to my Price Plus® Club card?
A13:     At this time, you can load up to 207 offers to your Price Plus® Club card.  Once loaded, coupons stay on your card until they are redeemed or until they expire.

Q14:    How do I remove digital coupons from my Price Plus® Club card?
A14:     Digital coupons you’ve loaded to your card stay on your card until they are redeemed or until they expire.   We recommend that you only load those coupons you plan to use.

Q15:    How do I know when the coupons expire?
A15:     The coupons expire at different times. The coupon expiration date is displayed next to the coupon image on the web site. Expiration dates can also be found in your Shopping List along with the full description of the coupon offer.

Q16:    Do digital coupons double?
A16:     No.  Although most digital coupon offers are manufacturer offers, they do not double.  Check your local store for details on their double coupon policy.

Q17:    Can I use paper manufacturer coupons with my digital coupons?
A17:     ShopRite® accepts valid manufacturer-issued coupons, as long as the terms of the coupon are met and the purchase falls within the guidelines of our stated coupon policy. ShopRite® strives to maximize savings for its customers by allowing customers to visit our website to download manufacturer-issued digital coupons to their registered Price Plus® Club card.   We are aware that many shoppers participate in coupon sharing blogs and websites that promote additional savings by combining their digital and paper coupon offers. Currently, we allow the redemption of such offers unless expressly prohibited by the terms and conditions printed on the coupon. And, as noted in our policy, store managers may limit coupon redemption at their discretion.

Q18:    How are my digital coupons shown on my receipt? Will they show at the end of the order or under the item that I purchased?
A18:     Digital coupons are triggered when the cashier presses the total key on the cash register. Digital coupons always come off first before any paper coupons are processed. Digital coupons may be displayed on the receipt in one of two ways, depending on how the store has set up their checkout system. In all cases, digital coupon deductions can be identified by the letters “TC” next to the discount amount.   In stores where the receipt prints after the transaction is completed, digital coupon deductions will appear on the receipt immediately following the item that it was validated against.   If the store prints receipts as the products are scanned, the coupons will all be at the bottom of the receipt after the item detail and before the total is printed.

Q19:    What happens if the digital coupon discount does not come off my purchase?
A19:     We make every effort to ensure our digital offers are easy to understand and use. If a coupon does not come off, it may be due to one of the following reasons:

  1. Item purchased was not in coupon file: This may be the result of a data input error – a product UPC was inadvertently omitted from the file.
  2. Wrong item purchased. Most digital coupons are for a specific size or variety of an item.  To make sure the item you purchased was included in the offer, you’ll want to sign into your account or check your shopping list.  If the coupon is still loaded and circled on the page, please check the item you purchased to make sure it’s the correct size, variety, brand, count, etc.  Also check the description of the offer to make sure the proper quantity was purchased.
  3. Price Plus Club® card not scanned/coupons loaded to another card. Your cashier may have scanned another loyalty card key tag in error or you may have entered your phone number incorrectly on the key pad. Please check the Price Plus Club® card number printed on your receipt to ensure the proper card was scanned.  If the card number is correct, please log in to to verify that the coupons are loaded to your card.  If they are loaded and the correct items were purchased, please visit the customer service desk for an adjustment or contact ShopRite Customer Care for assistance.  If you are using your phone number at the checkout instead of your Price Plus Club® card, please ask the customer service desk associate to check the system to ensure your phone number is linked to the correct Price Plus Club® card number.
  4. The digital coupon value exceeds the price of the item. Due to ongoing price changes for everyday sales and/or Price Plus discounts it may be possible that the sale price of an item turns out to be less than the value of the digital coupon. For example, there may be a $1.00 digital coupon offer for an item, but our current sale price on that item may be $.99.  If this occurs, the digital coupon will not deduct because its value exceeds the item price.   While we do our best to prevent such errors, they may occur and we strive to correct them as quickly as possible.  Please visit the customer service desk for assistance.

If you have a question once you are home, we recommend that you visit the contact us page on and send us an email. Be sure to include your Price Plus® Club card number, the coupon offer, and the UPC (bar code) of the item you purchased.  We will review your purchase and provide any adjustment necessary.  You may also contact our Customer Care Team at 1-800-ShopRite (1-800-746-7748) Monday-Friday 8 am to 6 pm and Saturday and Sunday 9-5 pm.

 Q20:    Does ShopRite protect my privacy?
A20:     Yes.  Please Click here to view our privacy policy.

Q21:    Where can I get help if I have trouble with something that is not addressed in the FAQs?
A21:     Contact our Customer Care Team by phone at 1-800-ShopRite (1-800-746-7748) Monday through Friday 8 am to 6 pm, and Saturday and Sunday 9-5 pm.

Q22:    I don’t have a smart phone or a computer to access and download coupons. How can I take advantage of these special savings?
A22:     While manufacturers continue to offer paper coupons for extra savings, many brands are increasing the availability of offers that are only available digitally/electronically.  ShopRite is pleased to bring these extra savings to customers through our website.  We realize that some customers may not have immediate access to the internet.  In these cases, we recommend that customers seek assistance from a public library or from a friend or family member that may have a computer, tablet or smart phone with internet access.