Can I have NEW first-time prescriptions filled online?
No, that feature is not available at this time. Simply drop-off first time prescriptions
to your ShopRite Pharmacy or ask your physician to call. Once your prescription is entered
into our system, future refills can be conveniently ordered online.
How can I check my refill status?
You cannot check the status of your refill online. However, when your prescription refill
order has been entered into our system, you will receive a confirmation notice via your
regular e-mail account. A subsequent e-mail will be sent when your order is complete and
ready for pickup. We may contact you by phone, only if we have a question regarding your
refill.
I use the ShopRite.com online grocery ordering service; do I pay at the
Pharmacy or the Checkout for my prescription?
Currently all prescriptions are picked-up and paid for at the pharmacy. This remains
true for our online customers as well
Can I request other products or over-the-counter drugs with my refill?
That feature is not available at this time. We are currently testing online
grocery shopping in limited areas and hope to have this service available some time
in the future.
Can I have my prescription mailed (shipped) to my house?
Orders that are placed online cannot be mailed to your home at this time.
We hope to add this feature in the future.
In the past, I have used your phone service to refill my prescription.
Is that service still available or do I have to go online?
Our telephone service is still available, either option is available for you at any time.
When will my prescription be ready?
It is our goal to have all prescriptions filled within an hour. However, if there are
questions about your refill, or if the drug you’ve requested is temporarily out of stock,
there may be a delay.
Can I go to ANY ShopRite Pharmacy to pick up my order?
No. You need to go to the pharmacy that filled your original prescription.
The store location is indicated on your prescription bottle. If you want to transfer your
prescription to another location, please speak to your Pharmacist.
What if my bottle does not display a store number?
You can find your store number by viewing the store locator. Click on the Pharmacy
Locator tab and select the town in which your ShopRite Pharmacy is located.
The store number will appear in the left column.
Do I have to be present to pick up my order or can I send a family member?
Anyone can pickup the order. If you are using a prescription benefit plan (insurance)
they may be asked to sign for the prescription.
My label states that there are no refills. What should I do?
Some drugs are classified as controlled substances and require a physician to reissue
the prescription. If your label states “no refills” please contact your doctor.
I received a message that my order cannot be processed because you “cannot locate the
prescription number in your records” -- what do I do now?
There may be a number of reasons why this may have occurred: 1) Your prescription may be
new and not yet in our system. Please visit your ShopRite Pharmacist with your Doctor’s
prescription or request that your physician phone in the order. 2) The
prescription was originally filled at another ShopRite Pharmacy and the store (number)
you selected does not have it on file. Call the Pharmacy and request a transfer of your
prescription. 3) You may have inadvertently entered the wrong prescription number.
Please try to request your order again.
I received a message that my order cannot be processed because it “cannot be refilled” --
what do I do now?
A new prescription may be required. Please contact your Physician.
I received an e-mail confirmation, but I deleted it by accident; can I get another sent to
me?
No. The e-mail notice you received is for your information only and not required for
retrieving your order.
Can I order medical supplies online?
No, that service is not currently available online. See your store Pharmacist for
information regarding supplies you may need.
Can I use my insurance with online refills?
Yes. When you filled the original prescription at the Pharmacy, you should have presented
your prescription benefit card. If you have changed prescription plans since your last
refill, please visit the Pharmacy prior to placing your online order so that the new
information can be entered and your order filled properly.
My insurance information has changed, can I update this online?
No, that feature is not available at this time. Please visit the Pharmacy to present your
new card.
Can I transfer my prescription to a different store online?
No. We are looking to add this feature to our site in the future.
How can I get answers to specific questions about a medication?
We have three ways for you to access drug information.
1) Visit the section of this website
called “Drug Information” for a guide to a drug’s use, potential side effects, and storage.
2) Submit your question to our online Pharmacist. Go to the section on this Website
called “Ask the Pharmacist” and your question will be answered within the next two business days.
3) Stop by or call your ShopRite Pharmacy and speak to your Pharmacist.
Where can I access price information?
Pricing information is not currently available online. Please contact your Pharmacist in
person or by phone for pricing information.
How do I know my information is secure?
The ShopRite Online Pharmacy uses a technology called Secure Socket Layers.
This technology encrypts the information being sent over the Internet, making it virtually
impossible for your information to be intercepted and used by someone else.
Why do you need my e-mail address?
We need your e-mail address to inform you of the status of your prescription order,
so you’ll know when to come in and pick it up.
How do I find my nearest ShopRite Pharmacy?
Click on the Pharmacy Locater to find the ShopRite Pharmacy nearest you.
How do I find out my Pharmacy’s hours?
Click on the Pharmacy Locator to find the Pharmacy nearest you and to view their store
hours and available services.
What is “Ask the Pharmacist?”
“Ask the Pharmacist” is a feature of this Website that allows you to submit a question to
a registered Pharmacist and receive a reply within the next two business days.
This is a service we offer to you, our most valued customer.
Who answers my questions from “Ask the Pharmacist?”
A pharmacist from the International Drug Information Center of the
Arnold & Marie Schwartz College of Pharmacy of Long Island University.
Should “Ask the Pharmacist” replace the advice of my Doctor?
No. This service is not a substitute for professional medical advice and is not
intended to cover all possible uses, indications or adverse events. Your physician
should be your primary source of medical information. If you have any questions or
concerns about your medical health, you should contact your healthcare provider or
physician.
If I have a question regarding this site, whom should I contact?
Please e-mail us your comments by clicking on the “Contact Us” button on the
ShopRite.com home page, or call us at 1(800)ShopRite.
What if my home address changes?
It is important that the personal information (address and telephone number)
we have on file at the Pharmacy is current and up-to-date. Please notify the
Pharmacy of any changes.